Returns & Refunds

Returns and refunds

Last updated: October 17, 2026

We want you to love what you buy from Arelio. If you don't, our 30-day money-back guarantee covers you, even if you've worn it.

Our 30-day money-back guarantee

  • Wear and use your order for up to 30 days after delivery.
  • Not happy for any reason? Email arliohome1@gmail.com within 30 days of delivery with your order number.
  • We refund the full amount you paid for that order, including shipping.
  • You don't need to send anything back. Please don't post items to us.
  • One guarantee claim per customer.

Wrong size

If the size isn't right, email us within 30 days of delivery and we'll send you a different size free of charge (one size swap per order). You don't need to send the first one back. If you'd rather have your money back, use the guarantee above instead.

Faulty, damaged or wrong items

If your item arrives damaged, has a manufacturing fault, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back, and this doesn't count as your guarantee claim. See our warranty page for details. For late or lost parcels, see our shipping policy.

How refunds work

We reply within one business day and issue your refund within 3 business days of your email, to your original payment method. Your bank or card provider may take 5–10 business days to show it.

Cancelling an order

You can cancel for a full refund at any time before your order ships. Email us as soon as possible.

Your legal rights (UK customers)

If you are a consumer in the UK, you also have the right to cancel your order within 14 days of receiving it without giving a reason, under the Consumer Contracts Regulations. To cancel, email us within that period. If a product is faulty, your rights under the Consumer Rights Act 2015 also apply. Our guarantee is in addition to your statutory rights and doesn't affect them.

Refused or undeliverable parcels

The guarantee starts when your order is delivered. If a parcel comes back because delivery was refused, it wasn't collected, or the address was incomplete or wrong, contact us and we'll resend it or refund you. A refund may be reduced by shipping costs we can't recover, where the law allows.

Fair use

The guarantee is for personal purchases. We may decline claims on orders placed for resale, or claims we reasonably believe are fraudulent. Please contact us before opening a dispute with your bank or card provider, so we can sort it out quickly.

Contact

Email arliohome1@gmail.com or message us on WhatsApp at +972 55-290-9569. We reply within one business day.