Shipping Policy

Last updated: October 3, 2026

This policy explains how Arelio processes, ships, tracks, and supports online orders.

1. Processing time

Orders are normally processed for dispatch within 1 to 5 business days after payment is confirmed. Business days exclude weekends and public holidays.

2. Estimated delivery time

Estimated delivery is generally 7 to 21 days after dispatch, depending on destination, carrier routing, customs, seasonal volume, and local delivery conditions. Delivery estimates are not guaranteed arrival dates.

3. Shipping charges

Available shipping methods and charges, including any free-shipping promotion, are shown at checkout before payment. The checkout amount is the amount that applies to your order.

4. Tracking

When tracking is available, we send a tracking link after dispatch. Tracking information can take several business days to begin updating after the carrier receives or scans the parcel.

5. Delays and your right to cancel

We maintain a reasonable basis for the shipment time stated at the time you order. If we learn that we cannot ship within the promised timeframe, or if a material delay requires a revised shipment date, we will provide notice and, where required by applicable law, give you the option to consent to the delay or cancel the unshipped order for a prompt refund.

6. Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage, or customs fees. Unless the checkout specifically states that these charges are included, the recipient is responsible for charges imposed by the destination country.

7. Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to correct the address before dispatch, but we cannot guarantee changes after an order has entered fulfillment.

8. Lost, stalled, or damaged shipments

If tracking shows no meaningful movement for an extended period, the parcel is reported lost, or the package arrives visibly damaged, contact arliohome1@gmail.com with your order number. We will review the tracking and, where appropriate, work with the carrier or fulfillment partner to arrange a replacement, refund, or other resolution.

9. Delivered but not received

If tracking shows delivered but you cannot find the parcel, check the delivery area, household members, neighbors, building staff, and carrier delivery details. Contact us promptly if it remains missing so we can review available delivery evidence and carrier procedures.

10. Split shipments

Orders containing multiple items may arrive in separate parcels and on different dates. When available, tracking is provided for each shipment.

11. Contact

Email: arliohome1@gmail.com